General Terms and Contitions
General Terms and Conditions – all4longevity labs s.r.o.
1 Introductory provisions
1.1 These General Terms and Conditions (hereinafter the “GTC”) govern, in accordance with Section 1751(1), Section 1746(2) et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations arising in connection with or on the basis of a purchase contract (hereinafter the “Purchase Contract”) between the seller and the buyer (as defined further in these GTC), concluded via the operator’s online store at www.longelite.cz and www.longelite.com (hereinafter the “E-shop”).
1.2 The operator of the online stores www.longelite.cz and www.longelite.com and also the seller of the goods is a company incorporated under Czech law:
all4longevity labs s.r.o.,
with its registered office at Vinohradská 938/37, 120 00 Prague,
Company ID No.: 23162384,
VAT ID No.: CZ23162384,
registered in the Commercial Register under file No. C 422385 maintained by the Municipal Court in Prague
e-mail: info@longelite.com, phone number: +42032980955
(hereinafter the “Seller”).
1.3 The Buyer means any visitor – a natural person – of the operator’s websites at www.longelite.cz and www.longelite.com who, via the Internet / the online store system, has submitted a duly completed order for goods.
1.4 The contract is concluded in the Czech language.2 User account
2.1 Based on the Buyer’s registration on the website, the Buyer may access the Buyer’s user interface. From the user interface, the Buyer may place orders for goods (hereinafter the “User Account”). If the websites www.longelite.cz and www.longelite.com allow it, the Buyer may also order goods without registration directly via the websites www.longelite.cz and www.longelite.com.
2.2 When registering the User Account and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The customer is obliged to update the data stated in the User Account whenever it changes. The data provided by the Buyer in the User Account and when ordering goods are considered correct by the Seller.
2.3 Access to the User Account is secured by the Buyer’s username – the Buyer’s e-mail address – and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access the Buyer’s User Account.
2.4 The Buyer is not entitled to allow third parties to use the User Account.
2.5 The Seller may cancel the User Account, in particular if the Buyer does not use the User Account for more than 1 year, or if the Buyer breaches their obligations under the Purchase Contract (including these terms and conditions).
2.6 The Buyer acknowledges that the User Account may not be continuously available, especially with regard to necessary maintenance of the Seller’s hardware and software, or necessary maintenance of third parties’ hardware and software.3 Sale of goods – conclusion of the Purchase Contract
3.1 The Seller makes available information about goods offered for sale through the E-shop at www.longelite.cz and www.longelite.com, or through other online sales tools.
3.2 The Seller’s E-shop enables customers in particular to browse goods currently offered including the prices of individual items, search for items, and order selected goods. Prices are stated including value added tax. This provision does not affect the Seller’s ability to conclude a Purchase Contract under individually agreed conditions. If the E-shop or the order proposal states an obviously incorrect price, the Seller is not obliged to supply the goods at that price, even if the Buyer has received an order confirmation and thus a contract has been concluded; in such a case, the Seller is entitled to contact the Buyer without undue delay and send the Buyer an offer to amend the contract in a modified form compared to the order. The contract is amended when the Buyer confirms the offer. If the Buyer does not confirm the offer within 3 days from its sending, the Seller is entitled to withdraw from the concluded contract. An obvious pricing error includes, for example, a situation where the price does not correspond to the usual price among other sellers, or a digit is missing or added.
3.3 Any presentation of goods placed on the E-shop websites at www.longelite.cz and www.longelite.com is for informational purposes only and the Seller is not obliged to conclude a Purchase Contract regarding such goods. Section 1732(2) of the Civil Code shall not apply.
3.4 The Buyer orders goods electronically directly via the Internet using a form created for this purpose (hereinafter the “Order Form”). The Order Form contains in particular information about: (i) the ordered goods and quantity, (ii) the method of delivery including information on delivery costs, (iii) the method of payment of the purchase price, and (iv) personal data necessary for proper conclusion of the contract and delivery of the goods.
3.5 By submitting an order, the customer confirms that they have familiarized themselves with these GTC and agree with them.
3.6 The Buyer submits the Order Form to the Seller by clicking the “Order” button (hereinafter the “Order”). The data stated in the Order are considered correct by the Seller. Such delivered Order is a valid and binding proposal to conclude a Purchase Contract, provided it contains all requirements demanded by the Order Form. The Seller will confirm to the Buyer without undue delay that the Order has been received. The Purchase Contract is concluded at the moment the Seller confirms the Order and such confirmation is delivered to the Buyer.
3.7 The Seller reserves the right not to confirm the Order or part thereof or to withdraw from a confirmed Order or part thereof in the following cases (and also in cases stipulated by these GTC or applicable law): (i) the goods are no longer produced or supplied, or (ii) the supplier/manufacturer’s price changes significantly. If such situation occurs, the Seller will contact the Buyer without undue delay to agree on the next steps. If the Buyer has already paid part or all of the purchase price, the amount will be returned to the Buyer’s account or address as soon as possible, within 10 business days, but no later than 30 days from non-confirmation or withdrawal by the Seller.
3.8 The Seller also reserves the right to refuse an Order from a Buyer who previously failed to pay for bindingly ordered goods properly and on time.
3.9 By sending an Order, the Buyer confirms that they have familiarized themselves with these terms and conditions and agree with them. The Buyer is sufficiently informed of these terms and conditions before placing the Order and has the opportunity to review them via the online form. These terms and conditions form an integral part of the concluded Purchase Contract.
3.10 The Buyer agrees to the use of distance communication means when concluding the Purchase Contract. Any costs incurred by the Buyer when using distance communication means in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) are borne by the Buyer.4 Delivery and payment of the purchase price
4.1 If a Purchase Contract is concluded under Article 3 of these GTC, the Seller will deliver the goods in the manner chosen by the Buyer.
4.2 If goods are delivered via a carrier, a shipping fee according to the valid price list is added to the stated price of the goods. Packaging costs are not charged separately; they are included in the shipping fee.
4.3 The Buyer confirms receipt of the goods by signing the carrier’s accompanying document. The place of delivery is the postal address specified by the Buyer in the Order. The Buyer becomes the owner of the goods after payment of the purchase price. If the method of transport is arranged based on a special request of the Buyer, the Buyer bears the risk and any additional costs associated with such transport.
4.4 The Buyer may pay the price of the goods and any costs associated with delivery under the Purchase Contract by the following methods:
(a) online card payment. In this case, payment is processed via the Shoptet Pay payment gateway and is governed by the terms of that gateway available at: https://www.shoptetpay.com/cs/vseobecne-obchodni-podminky-shoptet-pay/. The total price is due within 2 days when paying online by card.
(b) bank transfer. Payment details will be sent in the Order confirmation. The total price is due within 2 days from submitting the Order.
(c) cash on delivery. In this case, payment is made upon delivery against handing over the goods. The total price is due upon receipt of the goods.
(d) cash upon personal pickup. Cash payment is possible if goods are collected at our premises (if such an option is offered in the E-shop). The total price is due upon receipt of the goods.
4.5 Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined with each other.
4.6 If customary in business practice or required by generally binding legal regulations, the Seller will issue a tax document – an invoice – to the Buyer regarding payments made under the Purchase Contract. The Seller is a VAT payer. The Seller will issue the tax document – invoice – after payment of the goods price and send it to the Buyer electronically.5 Delivery of goods, transfer of risk of damage
5.1 The goods will be delivered in the manner selected by the Buyer, who may choose from the following options (depending on availability in the E-shop):
(a) personal pickup at a premises listed in the list of premises – currently not available;
(b) pickup at collection points of Zásilkovna, Balíkovna, GLS, DPD, PPL;
(c) delivery via carriers Česká pošta, PPL, Packeta (Zásilkovna), GLS, DPD;
5.2 Delivery is available within the Czech Republic and the Slovak Republic.
5.3 Delivery time depends on availability of the goods and the selected delivery and payment method. The estimated delivery time will be stated in the Order confirmation. The time stated in the E-shop is indicative only and may differ from the actual delivery time. In case of personal pickup at the premises, the Buyer will be informed by e-mail when the goods are ready for pickup.
5.4 After receiving the goods from the carrier, the Buyer must check the integrity of the packaging and, in case of any defects, notify the carrier and the Seller without delay. If there is packaging damage indicating unauthorized handling and entry into the shipment, the Buyer is not obliged to accept the goods from the carrier.
5.5 If the Buyer breaches their obligation to accept the goods, except in cases under Article 5.4 of these GTC, this does not constitute a breach of the Seller’s obligation to deliver the goods. At the same time, failure to accept the goods cannot be considered withdrawal from the contract by the Buyer. However, the Seller then has the right to withdraw from the contract due to a material breach of contract by the Buyer. If the Seller decides to exercise this right, the withdrawal becomes effective on the day it is delivered to the Buyer. Withdrawal does not affect the claim for payment of delivery costs or the claim for damages if incurred.
5.6 If, due to reasons on the Buyer’s side, the goods are delivered repeatedly or by a method other than agreed, the Buyer is obliged to reimburse the Seller for the costs associated with such repeated delivery. Payment details will be sent to the Buyer’s e-mail address stated in the contract and are due within 14 days from delivery of the e-mail.
5.7 The risk of damage to the goods passes to the Buyer upon receipt. If the Buyer does not accept the goods, except in cases under Article 5.4, the risk passes at the moment the Buyer could have accepted the goods but did not do so for reasons on their side. From that moment, the Buyer bears all consequences of loss, destruction, damage, or any deterioration of the goods.
5.8 If the goods are not marked as “in stock” in the E-shop and an indicative availability time is stated, the Seller will always inform the Buyer in the event of:
(a) extraordinary production outage, while informing the Buyer of the new expected availability or that delivery will not be possible;
(b) delay in delivery from the Seller’s supplier, while informing the Buyer of the new expected delivery time.
If the Seller is unable to deliver the goods even within 30 days after expiry of the estimated delivery time stated in the Order confirmation for any reason, either party is entitled to withdraw from the contract.6 Rights arising from defective performance
6.1 The rights and obligations of the parties regarding rights arising from defective performance are governed by generally binding regulations (in particular Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code).
6.2 The Seller is liable to the Buyer that the goods are free from defects at the time the risk of damage passes, in particular that the goods:
(a) have the properties agreed by the Seller and the Buyer, and if not expressly agreed, the properties stated by the Seller in the description of the goods, or those that can be expected with regard to the nature of the goods;
(b) are fit for the purposes stated by the Seller or for purposes usual for goods of that type;
(c) correspond in quality or design to the agreed sample, if quality or design was determined by sample;
(d) are in the appropriate quantity and weight;
(e) meet the requirements imposed by legal regulations;
(f) are not encumbered by rights of third parties.
6.3 If the goods have a defect, i.e., in particular if any of the conditions under Article 6.1 are not met, the Buyer is entitled to notify the Seller and exercise rights arising from defective performance (i.e., make a complaint) by sending an e-mail or letter to the Seller’s addresses stated in its identification details. The Buyer may also use the sample complaint form provided by the Seller, which forms Annex No. 1. When exercising rights arising from defective performance, the Buyer must choose how the defect is to be resolved; this choice cannot later be changed without the Seller’s consent, except as provided in Article 6.4. The Seller will handle the complaint in accordance with the exercised right. If the Buyer does not choose a remedy, the Buyer has the rights under Article 6.5 even where defective performance constitutes a material breach of contract.
6.4 If defective performance is a material breach of contract, the Buyer has the following rights:
(a) removal of the defect by delivery of new goods without defect or delivery of missing part;
(b) removal of the defect by repair;
(c) reasonable discount from the price;
(d) withdrawal from the contract.
If the Buyer chooses rights under (a) or (b) and the Seller does not remedy the defect within a reasonable period or informs the Buyer that it will not remedy the defect in that manner, the Buyer is entitled to rights under (c) and (d) even if not originally requested. If the Buyer chooses repair and the Seller finds the defect irreparable, it will notify the Buyer and the Buyer may choose another remedy.
6.5 If defective performance is an immaterial breach of contract, the Buyer has the following rights:
(a) removal of the defect by delivery of new goods without defect or delivery of missing part;
(b) removal of the defect by repair;
(c) reasonable discount from the price.
If the Seller does not remedy the defect in time or refuses to remedy it, the Buyer becomes entitled to withdraw from the contract. The Buyer may also withdraw if they cannot properly use the goods due to repeated defects after repair or due to a greater number of defects.
6.6 In case of both material and immaterial breach, the Buyer cannot withdraw from the contract or demand delivery of a new item if the Buyer cannot return the goods in the condition in which they received them. This does not apply where:
(a) the condition changed due to inspection to determine the defect;
(b) the goods were used before the defect was discovered;
(c) the inability to return unchanged was not caused by the Buyer’s action or omission;
(d) the Buyer sold, consumed, or altered the goods in ordinary use before discovering the defect; if only partially, the Buyer must return the part that can be returned and the Buyer will not be refunded the portion of the price corresponding to the benefit gained from using that part.
6.7 Within 3 days after receiving the complaint, the Seller will confirm to the Buyer’s e-mail address receipt of the complaint, the date of receipt, and the expected time for handling. The Seller will handle the complaint without undue delay, no later than 30 days from receipt. This period may be extended by mutual agreement. If the period lapses without result, the Buyer may withdraw from the contract.
6.8 The Seller will inform the Buyer by e-mail about the complaint resolution. If the complaint is justified, the Buyer is entitled to reimbursement of reasonably incurred costs, which the Buyer must prove (e.g., receipts). If the defect is remedied by delivery of new goods, the Buyer must return the original goods; the Seller bears the return costs.
6.9 If the Buyer is an entrepreneur, they must notify and claim defects without undue delay after they could have discovered them, no later than 3 days after receipt of the goods. If the Buyer is a consumer, they may exercise rights from defective performance for a defect occurring in consumer goods within 24 months from receipt of the goods.
6.10 Provisions on defect rights do not apply in the case of:
(a) goods sold at a lower price due to a defect for which the lower price was agreed;
(b) wear and tear caused by ordinary use;
(c) used goods for a defect corresponding to the level of use/wear the goods had upon receipt;
(d) where it follows from the nature of the goods.7 Withdrawal from the Purchase Contract
7.1 Withdrawal from the contract, i.e., termination of the contractual relationship between the Seller and the Buyer from the beginning, may occur for reasons and in the manner specified in this article and, where expressly stated, in other provisions of the GTC.
7.2 If the Buyer is a consumer (i.e., a person purchasing goods outside their business activity), they have the right under Section 1829 of the Civil Code to withdraw from the contract without giving any reason within 14 days from the day of delivery of the goods. If the contract concerns several types of goods or delivery of several parts, the period begins on the day of delivery of the last part. If the contract provides for regular repeated deliveries, the period begins on the day of delivery of the first delivery. The Buyer may withdraw by any provable method (in particular by e-mail or letter to the Seller’s addresses stated in its identification details). The Buyer may also use the sample withdrawal form provided by the Seller, which forms Annex No. 2 to the GTC.
7.3 However, the consumer cannot withdraw where the subject of the contract is:
(a) goods whose price depends on financial market fluctuations independent of the Seller’s will and which may occur during the withdrawal period;
(b) supply of alcoholic beverages deliverable only after 30 days and whose price depends on market fluctuations;
(c) goods customized to the Buyer’s wishes or person;
(d) goods subject to rapid deterioration or goods irreversibly mixed with other goods after delivery;
(e) goods in sealed packaging removed from the package and which cannot be returned for hygienic reasons;
(f) supply of an audio/video recording or computer program if the original packaging has been broken;
(g) supply of newspapers, periodicals, or magazines;
(h) supply of digital content not delivered on a tangible medium, if delivered with the Buyer’s prior express consent before the end of the withdrawal period and the Seller informed the Buyer that in such case the Buyer has no right to withdraw.
7.4 The withdrawal period under Article 7.2 is deemed observed if the Buyer sends the Seller notice of withdrawal within the period.
7.5 In case of withdrawal, the Seller will refund the Buyer the price within 14 days from the effective date of withdrawal to the account from which payment was credited, or to the account stated by the Buyer in the withdrawal notice. The amount will not be refunded earlier than the Buyer returns the goods to the Seller or proves they have dispatched the goods. The Buyer must return the goods clean, preferably including original packaging.
7.6 In case of withdrawal under Article 7.2, the Buyer must send the goods back to the Seller within 14 days from withdrawal and bears the return costs. The Buyer is entitled to a refund of delivery costs only up to the amount corresponding to the cheapest offered delivery method. If the Buyer withdraws due to breach of contract by the Seller, the Seller bears the return costs, again only up to the cheapest offered delivery method.
7.7 The Buyer is liable to the Seller for damage where the goods are damaged due to handling beyond what is necessary with regard to their nature and properties. The Seller will invoice the damage after return of the goods; due date is 14 days. If the purchase price has not yet been refunded, the Seller may set off this claim against the Buyer’s refund claim.
7.8 The Seller is entitled to withdraw from the contract at any time before delivery if there are objective reasons why the goods cannot be delivered (especially reasons on the side of third parties or arising from the nature of the goods), including before the expiry of the period stated in Article 5.8. The Seller may also withdraw if the Buyer intentionally provided incorrect data in the Order. If the Buyer purchases goods within their business activity (as an entrepreneur), the Seller may withdraw at any time even without stating a reason.8 Other rights and obligations of the parties
8.1 The Buyer acquires ownership of the goods by paying the full purchase price.
8.2 The Seller is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.9 Consumer dispute resolution
9.1 If a dispute arises between the Seller and a Buyer who is a consumer in connection with a Purchase Contract concluded via the E-shop, and the dispute cannot be resolved amicably, the Buyer has the right to submit such dispute (hereinafter the “Consumer Dispute”) to the competent alternative dispute resolution body, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Email: adr@coi.cz Web: adr.coi.cz
9.2 Alternative dispute resolution may be initiated exclusively upon the Buyer’s proposal, provided the Buyer was unable to resolve the Consumer Dispute directly with the Seller, which the Buyer must demonstrate in the proposal. The Buyer may submit the proposal to the Czech Trade Inspection Authority no later than 1 year from the day the Buyer first exercised the right that is the subject of the dispute with the Seller.
9.3 The Consumer Dispute may also be resolved online, at the Buyer’s choice, via the online dispute resolution platform (ODR). The contact point under Article 7(1) of Regulation (EU) No. 524/2013 is the European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz.
9.4 Submitting this proposal does not affect the Buyer’s right to bring the Consumer Dispute before a competent court at any stage.
9.5 More information on ADR can be found on the Czech Trade Inspection Authority website: https://www.coi.cz/informace-o-adr/.10 Final provisions
10.1 The contractual relationship between the Seller and the Buyer is governed by these GTC and, in matters not regulated by the GTC, by the relevant legal regulations of the Czech Republic, even if they contain an international element. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
10.2 The Seller reserves the right to unilaterally amend the GTC to the necessary extent in justified cases. The updated wording will always be published on the Seller’s websites and information about the change will, at the Seller’s discretion, typically be provided by publishing such information together with the updated wording in a suitable format (e.g., pdf or .html). In case of conflict between versions, the GTC published at www.longelite.cz shall be deemed valid and binding.
10.3 If the customer does not agree with a change to the GTC, the customer is entitled to terminate the contract no later than 5 days before the effective date of the change. If the customer does not exercise this right, it is deemed that the customer agrees with the change.
10.4 If the user expresses disagreement within the above period (between notification and effectiveness of the new wording), it will be considered a termination and the contractual relationship will end on the last day of effectiveness of the existing GTC.
10.5 If the Buyer does not respond within the above period from notification of the change, it is deemed that the Buyer agrees with the change.
10.6 The Seller reserves the right to adopt a change to the GTC without a right of termination, provided the Buyer will be bound only if the Buyer agrees.
10.7 Special arrangements between the Seller and the Buyer deviating from these GTC take precedence.
10.8 Sections 1793 (gross disparity) and 1796 (usury) of the Civil Code shall not apply to the contractual relationship between the customer and the operator, of which these GTC form part, with respect to customers acting within their business activity or profession (hereinafter “Entrepreneurs”). The Seller and the Buyer who is an Entrepreneur assume the risk of a change of circumstances under Section 1765 of the Civil Code.
10.9 A Buyer’s reply with an addition or deviation within the meaning of Section 1740(3) of the Civil Code is not an acceptance of an offer to conclude a contract, even if it does not materially change the terms of the offer.
10.10 The Seller and the Buyer declare that they do not wish, beyond the express provisions of these GTC, the Order or its confirmation, or a written contract, for any rights or obligations to be derived from past or future practice established between the parties or from customs generally observed in the industry, unless otherwise agreed in writing. The parties further confirm they are not aware of any established business customs or practices between them.
10.11 All information on personal data protection, in particular purposes and methods of processing, as well as your rights in connection with processing of your personal data, can be found at www.longelite.cz and www.longelite.com in the section Information on personal data processing.
10.12 The E-shop uses cookies that collect information enabling the operator and third parties to understand how visitors and users use the E-shop and to optimize its operation. More information on cookies is set out in the document Information on personal data processing.
10.13 If any provision of these GTC is or becomes apparent, invalid, ineffective, or unenforceable, it shall be replaced by a provision whose meaning is as close as possible to such provision. The invalidity, ineffectiveness, or unenforceability of one provision does not affect the validity of the remaining provisions, provided they are severable.
10.14 The Seller and the Buyer undertake to resolve any disputes arising from this contractual relationship first amicably. If no amicable settlement is reached within a reasonable time, either party may submit the dispute for final decision to the competent Czech court. This does not affect the Buyer’s right to submit the dispute to an ADR body.
10.15 Annexes to the GTC include a sample complaint form and a sample withdrawal form.
10.16 These GTC are issued in the Czech language and are effective as of 1 October 2025.
ANNEX NO. 1 – COMPLAINT FORM
Addressee: info@longelite.com, all4longevity labs s.r.o., Vinohradská 938/37, 120 00 Prague
Filing a complaint
Date of contract conclusion:
First name and surname:
Address:
E-mail address:
Goods being complained about:
Description of defects of the goods
Proposed method of complaint resolution, or bank account number for providing a discount:
At the same time, I request issuance of a confirmation of the complaint, stating when I exercised this right, what the complaint contains together with my claim, including the date and method of complaint resolution.
Date:
Signature:
ANNEX NO. 2 – WITHDRAWAL FROM CONTRACT FORM
Addressee: info@longelite.com, all4longevity labs s.r.o., Vinohradská 938/37, 120 00 Prague
I hereby declare that I withdraw from the Contract:
Date of Contract conclusion:
First name and surname:
Address:
E-mail address:
Specification of the goods to which the contract relates:
Method for returning received funds, including bank account number (if applicable):
If the Buyer is a consumer, they have the right, where they ordered goods via the E-shop of all4longevity labs s.r.o. (the “Company”) or another means of distance communication, outside the cases listed in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days from receipt of the goods, without stating a reason and without any sanction. The Buyer shall notify the Company in writing to the Company’s premises address or electronically to the e-mail stated in the sample form.
If the Buyer, who is a consumer, withdraws from the purchase contract, the Buyer shall send or hand over the goods received to the Company without undue delay, no later than 14 days from withdrawal.
If the Buyer, who is a consumer, withdraws from the purchase contract, the Company shall refund without undue delay, no later than 14 days from withdrawal, all funds received (the purchase price of the delivered goods) including delivery costs, in the same manner. If the Buyer chose a delivery method other than the cheapest delivery method offered by the Company, the Company shall refund delivery costs only up to the amount corresponding to the cheapest offered delivery method. The Company is not obliged to refund the funds before the Buyer hands over the goods to the Company or proves that the goods were dispatched to the Company.
Date: 1 October 2025